Returns Page

Returns

If for any reason you need to return an item please first read the below important information:

A lot of the products we sell are proper hobby models and it is normal for beginners to sometimes struggle when using for the first time and therefore think there may be a problem with the product. With a little help and advice a lot of beginners who thought they may have a problem actually find they were just making a simple mistake and that their model is in perfect working order.

If you are returning due to a technical issue please ensure that you have first read through our help pages at help & advice if that does not help and that you have emailed(sales@thegoodiesmartrc.co.uk) or called (08448 841924) to make sure that there is not a simple solution to your problem.

If after contacting us you still need to return your model please fill out the below form, print and sign, and then attach to the outside of the package. Parcels will be rejected if this form is not attached to the outside of the package and completed in full. Returns should be sent to The Goodies Mart, 10a Forest Rd, Cinderford, Gloucestershire, GL14 2NT.

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Full name
Email
Telephone
Address (from)
Post Code
Order No (if available)
Returns Ref		This ref is only needed for items that have been used. A fuel powered model that has had fuel through it is classed as used, as is an electric model that has had the battery charged. This ref will be given you you by email or phone when you contact us to first explain the problem. This ref is not needed for items that are being returned exactly as new.
Reason for return	Returning as brand new due to it being an unwanted item (14 days max as per terms and conditions) Returning as believe item is faulty
If faulty, give description of fault
Conditions	1. Items returned as new for a refund will be refunded in full less our original p&p costs. For most models this is £10 and for spare parts this will be the p&p that you originally paid. 2. Items returned as new for a refund must be packaged carefully so that the original packaging is also as new. There may be extra charges if an item is returned with a tatty box. 3. If an item is being returned as faulty and we find the item is faulty then we can refund your return postage costs up to £10. Please contact us if you need help finding a cheap courier. 4. If an item is returned as faulty but we find that the item is in fact not faulty and that the problem is down to user error etc then there would be a charge. With most models this is £20 labour fee plus £10 return postage fee. 5. The Goodies Mart have access to a team of highly experienced model engineers. All decisions of our engineers is final. We ourselves have warranty on all our products from our suppliers so have no reason to be biased with warranty issues.
Confirmation	I have read and agree to the above terms.

Signed (please sign after printing)
	Once completed please print this form and attach to the outside of your package.

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